Last updated: July 1, 2022

The following Privacy Policy applies to the products and services provided online exclusively by Supergiant Pty. Ltd. ABN 50 655 232 054. The terms ‘we’, ‘our’, ‘us’ and ‘site’ refer to supergiant.coffee, Supergiant Pty. Ltd.

This Privacy Policy describes how Supergiant collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@supergiant.coffee or by mail using the details provided below:

SUPERGIANT PTY. LTD.
PO BOX 1121
BROADWAY NSW 2007
AUSTRALIA

Collection of your Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimise our Site

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Disclosure for a business purpose: shared with our processor Shopify

Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

Order information
Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

In certain circumstances Supergiant may be required to collect and store additional data. Supergiant will only do this with your consent. These details allow Supergiant to process your order and to let you know the status of your order

Source of collection: Collected from you

Disclosure for a business purpose: Shared with our processor Shopify

Personal Information collected: Name, billing address, shipping address, email address, and phone number

Your credit card details will never be held by Supergiant.

Security of Your Personal Information
Supergiant is committed to respecting your privacy and the security of your personal information.

Supergiant only collects personally identifiable information to the extent deemed reasonably necessary to serve you, in view of its legitimate business purposes as set out above, and we will do our best to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.

When you place an order or access your account information, Supergiant uses a Secure Socket Layer (SSL) so your details are encrypted before being sent to us to protect them from unauthorised use.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies
We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to optimise your experience on our Site and to provide our services.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact Us” below.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority accordingly.