Last updated: July 1, 2022

Due to the current Covid-19 situation in Australia, there are nation-wide delays across all methods of freight.

Orders are generally processed within 1 business day and dispatch between 1-3 business days following. All orders are dispatched out of our warehouse in Sydney, Australia.

We are not responsible for your local duties or taxes. As Supergiant™ is an Australian-based entity, you may be subject to transactional fees. Please contact your bank for further information. Supergiant™ will dispatch orders on business days only. Business days are Monday to Friday. Please take this into account when placing orders over the weekend.

All of the services we provide have tracking information available.

If you would like further information on our shipping destinations, please use our contact form to get in touch.

Domestic shipping in Australia
Free shipping on domestic orders over AUD$99. Orders under AUD$100 will be charged a AUD$9.95 flat rate delivery fee.

All domestic orders are shipped via Australia Post. Delivery time after dispatch is approximately:
2–3days (within NSW)
3–4days (between other states)


International shipping
All international orders are shipped with Express Mail Service (EMS) via Australia Post. Delivery time after dispatch is approximately:
6+ days

Please note
Supergiant™ is not responsible for any parcel that is redirected to a different address once it has left our warehouse.

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Supergiant™, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If the customer refuses to pay import taxes, custom duties or any fees associated with the shipment, the customer must cover all expenses in the returning parcel. This includes initial delivery fees, returning delivery fees and any taxes, custom duties or fees associated with the shipment.